Solar Enquiries
Privacy Notice – Solar Enquiries
Last Update- October 2026
Privacy Notice – Solar Enquiries
Last updated: 11 October 2026
1. Who we are
Solar Enquiries is a website designed to provide information about solar energy to UK homeowners and allow people to register their interest in solar panels.
For the purposes of this Privacy Notice, “we”, “us” and “our” refer to Solar Enquiries.
Website: www.solarenquiries.co.uk
Business owner / data controller: Solar Enquiries
Business or correspondence address: 2 Castle Hill, King Charles House, DY1 4PS
Email: solarenquiriesuk@gmail.com
We are responsible for deciding how and why personal information collected through this website is used.
2. What information we collect
When you use our website or submit an enquiry, we may collect the following information:
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Contact information: your name, email address and telephone number.
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Property information: your postcode, property type, roof suitability information and other details you choose to provide about your home.
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Enquiry information: your interest in solar panels, your responses to our form and any messages you send us.
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Technical information: information such as your IP address, browser type, device information and website usage data, where collected through our website or enabled technologies.
Please only provide information requested by our forms or necessary to respond to your enquiry.
3. How we use your information
We may use your personal information to:
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Record and assess interest in residential solar energy.
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Respond to enquiries and requests for information.
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Understand whether homeowners may be interested in exploring solar installation.
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Assess the demand for our services and improve our website.
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Refer enquiries to a solar installation company where this has been clearly explained to you and the sharing is lawful.
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Maintain records, protect our website and meet applicable legal obligations.
We will not use your information for unrelated purposes without providing any further information or obtaining consent where required.
4. Our lawful basis for processing
Under UK data protection law, we must have a lawful basis for using personal information.
Depending on the purpose, we may rely on:
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Legitimate interests: for activities such as assessing demand, maintaining enquiry records and improving our services, where our interests do not override your rights and freedoms.
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Steps taken at your request before entering into a contract: where you ask us to facilitate a potential solar quotation or installation service.
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Consent: where consent is required, including for certain marketing activities and non-essential cookies.
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Legal obligation: where we need to retain or disclose information to comply with the law.
Where we rely on legitimate interests, we will consider the impact on your privacy and your reasonable expectations.
5. Sharing your information
We do not intend to sell your personal information to unrelated third parties for their own purposes without appropriate transparency and a lawful basis.
Your information may be shared with the following categories of recipients where necessary:
Website and technology providers
We use Wix to host and operate our website. Information submitted through our website may be processed by Wix and relevant service providers that support website hosting, form submissions, email and data security.
Solar installation companies
If our website offers to refer your enquiry to a solar installation company, we will explain who will receive your information and why before you submit your details. Where applicable, we will obtain the necessary consent or establish another valid lawful basis.
If your information is shared with an installer, that installer may use it to respond to your enquiry or arrange a quotation, in accordance with the information provided to you at the time of collection.
We will not assume that submitting an enquiry gives us permission to distribute your information to multiple installers or to add you to unrelated marketing lists.
Professional advisers and public authorities
We may disclose information where reasonably necessary to obtain professional advice, protect our legal rights or comply with a legal requirement.
6. Marketing communications
We will distinguish between responding to a request you have made and sending you ongoing marketing communications.
We will only send marketing emails, text messages or make marketing calls where we have an appropriate legal basis and comply with applicable data protection and electronic marketing rules.
Where consent is required, you can refuse it without preventing you from submitting a general enquiry.
You may withdraw consent or object to direct marketing at any time by contacting us. We will respect your preferences and maintain appropriate records to prevent unwanted future marketing.
7. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes described in this notice, taking account of our legal obligations and legitimate business needs.
Our intended retention periods are:
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General enquiries and expressions of interest: up to 6 months after the last meaningful interaction, unless a longer period is justified.
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Enquiries referred to an installer: only for the period necessary to manage the referral, resolve related queries and meet any applicable obligations.
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Consent and compliance records: for as long as reasonably necessary to demonstrate compliance and deal with potential complaints or disputes.
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Technical and cookie records: according to the applicable retention settings of the technologies used.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
8. How we protect your information
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration and disclosure.
These measures may include access restrictions, secure accounts, appropriate authentication and the use of reputable service providers.
No internet transmission or storage system can be guaranteed to be completely secure. We will take appropriate action if we become aware of a personal data breach.
9. Cookies and website analytics
Our Wix website may use essential cookies and similar technologies needed for the website to function.
Depending on our configuration, we may also use analytics or advertising technologies to understand website performance and measure advertising activity.
Where consent is legally required, non-essential cookies and tracking technologies will not be activated until you have given the necessary consent.
You can manage your preferences through the cookie banner or available cookie settings. Further details should be provided in our Cookie Notice or within our website's cookie settings.
10. International transfers
Wix and other technology providers may process or store information in countries outside the United Kingdom.
Where personal information is transferred internationally, we will take steps to ensure that any transfer complies with applicable UK data protection law, including the use of appropriate safeguards where required.
For further information about Wix's processing arrangements, please consult Wix's published privacy information.
11. Your data protection rights
Under applicable data protection law, you may have the right to:
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Request access to the personal information we hold about you.
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Ask us to correct inaccurate or incomplete information.
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Request deletion of your personal information where the legal conditions are met.
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Request that we restrict certain processing.
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Object to processing based on legitimate interests.
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Object to direct marketing at any time.
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Withdraw consent where processing is based on consent.
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Request a portable copy of certain information where the legal conditions apply.
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Complain to the Information Commissioner's Office (ICO).